Thank you for  shopping  Rose and Monroe. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Time

• Processing time: Order verification, quality check and packaging. Which takes 1-2 business days. All orders made after 6pm CST will be processed the next business day. Sunday is not a business day.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 10-15 business days. US orders are shipped by USPS, after processing and leaving the warehouse, items usually take between 2 and 3 days to arrive at their destination. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

• If there should be any delay in shipping you will be contacted by our team via telephone or email.

 Damaged Items in Transport 

• If there is any damage to the item on delivery, contact  USPS or UPS immediately to open a claim. Please also email us the case number and information to info@rosenmonroe.com.

Lost and/or Stolen/Returned Packages

• We are not responsible for lost packages once they leave our facility! Please contact USPS  or UPS about any shipping and/or delivery issues!  Please note that most of our deliveries are insured if shipped via USPS (priority). 

• If the package was shipped via Priority Mail (Insured), you will need to file a claim directly with USPS in the case of a loss and/or damaged item.

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• If your package is undeliverable or delivered to the wrong address due to an incomplete and/or incorrect address provided, we do not assume responsibility if the package never makes it to you or back to us (returned to sender). We will charge an additional fee to ship back out to you.

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• If your package is marked as "delivered", but is missing, please contact your local USPS for verification of delivery location, and/or your local authorities to report theft.